Terms & Conditions

1. Acceptance of Terms

By using Echo Support services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services Description

Echo Support provides professional home services including but not limited to electrical repair, plumbing, appliance repair, AC service, and property services. We connect customers with qualified service professionals.

3. User Accounts

• You must be at least 18 years old to create an account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You agree to provide accurate and complete information when creating your account

4. Booking and Payments

• Service prices are listed on our platform and are subject to change
• Payment must be completed before service delivery
• We accept payments through Razorpay (credit/debit cards, UPI, net banking)
• All payments are processed securely through Razorpay
• You will receive a confirmation after successful payment

5. Cancellation Policy

• You can cancel your booking from the bookings page
• Cancellation charges may apply based on the timing of cancellation
• Refunds will be processed within 5-7 business days
• We reserve the right to cancel services due to unforeseen circumstances

6. User Responsibilities

• Provide accurate information for service delivery
• Ensure safe access to your property for service providers
• Follow safety instructions provided by service professionals
• Report any issues or concerns promptly
• Respect the service provider's work and property

7. Limitation of Liability

Echo Support acts as a platform connecting customers with service providers. We are not liable for:

• Quality of work performed by service providers
• Any damages caused during service delivery
• Losses resulting from service delays or cancellations
• Any indirect or consequential damages

8. Intellectual Property

All content on the Echo Support platform, including logos, text, graphics, and software, is the property of Echo Support and is protected by copyright and intellectual property laws.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Termination

We reserve the right to terminate or suspend your account without notice if you violate these Terms & Conditions or engage in fraudulent or harmful activities.

11. Changes to Terms

We may update these Terms & Conditions from time to time. We will notify you of any changes by posting the new terms on this page. Your continued use of our services constitutes acceptance of the updated terms.